We are committed to ensuring the safety of our customers, employees and community.


Yooralla's Response: Changes to services

Roadmap to Reopening – planning to safely resume services at Community Hubs

As at 9 September 2021 - It is becoming clear that the current Delta strain will see us needing to live and work with COVID-19 restrictions for the foreseeable future and so Yooralla is planning its Roadmap to Reopening.

Essential to this plan is the establishment of a new operating model that will be allow for the safe resumption of some services, where possible.

It is also clear that vaccinations will play a key role in protecting our community and relaxing restrictions, both for Yooralla and the community more broadly.

Community Hubs

We are aiming to re-open our Community Hubs from the week of 20 September. With current rates of community infection still high, we will initially provide services to small groups of customers who are fully vaccinated. In-person supports will be provided where essential for health and wellbeing and where alternative supports are not feasible. Each hub will only be staffed by fully vaccinated staff who only work at that location.

Customer numbers will be limited to ensure we adhere to the physical distancing requirements and other enhanced safety protocols including the use of full PPE by staff, increased cleaning and more frequent monitoring of each individual’s health throughout the day.

To allow us to plan requirements for each location, we have written to all current Community Hub customers to ask if they would like to return to their service based on these initial restrictions.

For customers who do not wish to (or cannot) attend in person based on these initial restrictions, we will to continue to offer alternative supports.

Online resources

Online educational and social supports are also available to our customers through the Together@Yooralla program and details of how to access this are on our web site or please contact your local manager.

Visitor restrictions

In accordance with the Care Facilities Directions, visitors at residential sites are allowed for permitted purposes only:

  • The person’s presence at the facility is for the purpose of providing care and support for the resident’s physical or emotional wellbeing
  • No more than two visitors of a resident to enter and remain on the premises at any one time in relation to that resident.

Thank you for your patience and understanding as we respond to this rapidly evolving situation in a way that allows us to continue providing our essential support in a manner that ensures the safety of customers and staff.

You can contact your local manager for further information or support or you can contact Yooralla's COVID-19 information line with any questions.

We will continue to update you via email and our website. Stay safe and strong.

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