The person I care for has their NDIS plan, what do we do now?

Once the person you care for receives their approved NDIS plan, you need to go through five steps to implement their plan.

These steps are as follows: 

  1. Receive the approved NDIS plan
  2. Go online to view the plan, on the NDIS participant portal
  3. Speak with the relevant NDIS representative to help them start using their plan
  4. Connect with service providers to deliver their supports
  5. their NDIS plan is underway
Step 1: Receive the approved NDIS plan

When the person you care for receives their approved plan in the mail or by email, you need to read the plan and understand their supports. If you need help interpreting their NDIS plan and understanding their supports, contact the NDIS representative.

A person’s NDIS plan starts (and is considered active) from the date the plan is approved – this date is listed on the front page of the plan.

It is important to start using their NDIS plan as soon as it arrives, so current supports can continue.

Step 2: go online to view the plan, on the NDIS participant portal

If you are asked to support the person you care for with implementing their NDIS plan, but you are not confident with using computers or the Internet, the person you care for may need a Support Coordinator or LAC so someone else can help them with this step.

To look at their plan and manage their supports, you or the person you care for need to go to the myGov website and have their myGov user name and password ready.

If the person doesn’t already have a myGov account, you may need to support them to create one on the Department of Human Services website.

From the myGov website it links to the NDIS participant portal, ‘myplace’, where the NDIS plan can be viewed. The letter that comes with their plan will include an activation code which is required to access myplace.

You need to access myplace as soon as possible because the activation code will expire within approximately 10 days. If the code expires, contact the NDIS representative.

Step 3: speak with their relevant NDIS representative to help them start using the plan

At the planning meeting, you and the person you care for would have decided who they want to help them with the next steps to start their plan and start receiving their supports.

  1. If Support Coordination is funded in their plan, a Support Coordinator will contact you shortly after the NDIS plan arrives.
  2. If they are not funded for Support Coordination, a Local Area Coordinator (LAC) can assist to find providers, access the myplace portal and commence the plan.
Step 4: connect with service providers to deliver their supports

You and the person you care for will need to decide who they want to deliver the funded supports in the plan, and then sign Service Agreements with the chosen provider/s.

To continue with an existing service provider, you still need to contact the provider to enter into a Service Agreement before supports can commence with NDIS funding.

Step 5: their NDIS plan is underway

Once you or the person you care for has signed and returned their Service Agreement/s to their chosen providers, then they will start receiving their NDIS funded supports. A person’s NDIS plan runs for 12 months, unless there is a significant change in their life in the meantime that will require a change in their supports.

For more information on the steps involved in implementing an NDIS plan, download our free guide to implementing your NDIS plan.

What should I look for in a service provider for the person I care for?

Under the NDIS, you can choose the service provider/s that you feel can best meet your individual needs and support you to achieve your goals. Find out about what to look for in a service provider in Yooralla's blogs:

What if we are not happy with the NDIS plan of the person I care for?

If you and the person you care for are not happy with their NDIS plan, you can contact their planner or the NDIA to discuss the things that you/they are not happy with. Information about how to do this is on the cover letter with the plan. Or you can apply for an internal review process with the NDIA.

Even if they are not happy with their NDIS plan, it is important that they start using their NDIS plan as soon as possible so supports can continue.

Contact

For NDIS enquiries or to purchase services using NDIS funding, please contact us:

Phone: 1800 966 725
Email: intake@yooralla.com.au

To find out more about  the NDIS, please contact our Community Engagement team:

Phone: 03 9666 4500
Email:
ndis.infohub@yooralla.com.au

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