I have my NDIS plan, what do I do now?

Once you receive your approved NDIS plan, you will need to go through some steps to implement your plan, before you can start using your NDIS funded supports.

These steps are as follows: 

  1. Receive your approved NDIS plan
  2. Go online to view your plan, on the NDIS participant portal
  3. Speak with your relevant NDIS representative to help you start using your plan
  4. Connect with service providers to deliver your supports
  5. Your NDIS plan is underway

Yooralla's free guide to Implementing your NDIS plan will give you more information on each of these steps.

Step 1 - receive your approved NDIS plan

When you receive your approved plan in the mail or by email, you need to read your plan and understand your supports. If you need help interpreting your NDIS plan and understanding your supports, contact your NDIS representative.

Your plan starts (and is considered active) from the date the plan is approved – this date is listed on the front page of the plan.

It is important that you go through the steps to start using your NDIS plan as soon as you receive it, so your supports can continue.

Step 2 - go online to view your plan, on the NDIS participant portal

To look at your plan and manage your supports you need to go to the myGov website and have your myGov user name and password ready.

If you don’t already have a myGov account, you can create one on the Department of Human Services website

From the myGov website you can then link to your NDIS participant portal, ‘myplace’, where you can view your NDIS plan. The letter that comes with your plan will include an activation code you need to use to access myplace.

You should access myplace as soon as possible, as your activation code will expire within approximately 10 days. If you haven’t used the code within the required time, you will need to contact your NDIS representative.

Step 3 - speak with your relevant NDIS representative to help you start using your plan

At your planning meeting you would have decided who you want to help you with the next steps to start your plan and start receiving your supports.

  1. If Support Coordination is funded in your plan, a Support Coordinator will contact you shortly after you receive your NDIS plan
  2. If you are not funded for Support Coordination, a Local Area Coordinator (LAC) can assist you to find providers, access the myplace portal and start using your plan
Step 4 - connect with service providers to deliver your supports

You will need to decide who you want to deliver the funded supports in your plan, and then sign Service Agreements with your chosen provider/s. To continue with your existing service provider you still need to contact them to enter into a Service Agreement before you can start receiving supports with your NDIS funding. If you want to use a new provider, you can search for other providers in a number of ways.

Step 5 - your NDIS plan is underway

Once you have signed and returned your Service Agreement/s to your chosen providers, then you will start receiving your NDIS funded supports. Your NDIS plan runs for 12 months, unless there is a significant change in your life in the meantime that will require a change in your supports.

For more information on the steps involved in implementing your NDIS plan, download our free guide to Implementing your NDIS plan.

What should I look for in a service provider?

Under the NDIS, you can choose the service provider/s that you feel can best meet your individual needs and support you to achieve your goals. Find out more about what to look for in a service provider in Yooralla's blogs:

What is a Service Agreement and why do I need one?

Once you have chosen a service provider/s, you will sign a Service Agreement with them. A Service Agreement is a contract between you and the service provider, which will outline how they will deliver the supports in your NDIS plan. A Service Agreement will describe what supports will be provided, what they cost, and how they will be paid for, as well as relevant terms and conditions.

You can choose one service provider to deliver all of your supports, or different providers for each of your supports. Yooralla is able to provide many types of supports, and this can be covered in one Service Agreement.

What if I’m not happy with my NDIS plan?

If you are not happy with your NDIS plan, you can contact your planner or the NDIA to discuss the things that you are not happy with. Information about how to do this is on the cover letter with your plan. Or you can submit an application for an internal review through the NDIA

Even if you are not happy with your NDIS plan, it is important that you take the steps needed for you to start using your NDIS plan as soon as you receive it, so your supports can continue.

Contact

For NDIS enquiries or to purchase services using NDIS funding, please contact us:

Phone: 1800 966 725
Email: intake@yooralla.com.au

To find out more about  the NDIS, please contact our Community Engagement team:

Phone: 03 9666 4500
Email:
ndis.infohub@yooralla.com.au

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