Protecting your personal details

DATE: 13 June 2017

Protecting your personal details

The National Disability Insurance Agency (NDIA) is aware of a potential scam involving people pretending to be from the NDIA in order to collect participant’s personal details via telephone.

The National Disability Insurance Agency (NDIA) is aware of a potential scam involving people pretending to be from the NDIA in order to collect participant’s personal details via telephone.

The NDIA will contact people by phone to complete a verbal access request to become a participant in the National Disability Insurance Scheme (NDIS).  When this occurs, the NDIA will ask for certain personal information, but will only request this information after explaining the purpose of asking for it and seeking consent to proceed.

For people who are already a participant in the NDIS, the NDIA may contact them directly by phone or email to ask for additional information or to update their records.

In these instances, the NDIA will explain the purpose of asking for extra information and ask them to either:

  • Visit the nearest NDIA office, or
  • Contact the 1800 800 110 number

It is important to know that the NDIA will never threaten to cancel a NDIS plan if the participant does not provide personal details by phone.

If participants are uncertain if the person who is calling is from the NDIA, they can ask for their name and number and call the NDIA back. They will then be able to confirm if the caller was from the NDIA.

If anyone believes they have received a scam phone call please report it to the NDIS via email or call 1800 800 110. Alternatively, you can visit the nearest NDIS office.

Visit the Privacy section of the NDIS website to find out more about the NDIA’s procedures for handling personal information. You can also find out more about known scams via the Australian Government Scamwatch website.

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