Policies

At Yooralla, we are committed to providing safety, quality and wellbeing to every person who uses our services.

Yooralla has a comprehensive set of policies established to uphold the wellbeing and safeguards of people with disability.

Customer wellbeing & safeguards policies

 

Download: Child Safety Policy (Word, 130.2kb) 134kb Child-Safety-Policy_201911.docx

 

Download: Choice and Advocacy Policy (Word, 135kb) 139kb Choice-and-Advocacy-Policy_20200424.docx

 

Download: Clinical Governance Policy (Word, 117.8kb) 121kb Clinical-Governance-Policy_201911.docx

 

Download: Customer Charter of Rights and Responsibilities (Word, 62kb) 65kb Customer-Charter-of-Rights-and-Responsibilities_20191118.docx

 

Download: Customer Charter of Rights and Responsibilities - Easy English (Word, 3.1MB) 3201kb Customer-Charter-of-Rights-and-Responsibilities-Easy-English_20191118.docx

 

Download: Customer Engagement and Participation Policy (Word, 77.5kb) 80kb Customer-Engagement-and-Participation-Policy_20200424.docx

 

Download: Customer Feedback and Complaints Policy (Word, 245kb) 252kb Customer-Feedback-and-Complaints-Policy_18052020.docx

 

Download: Customer Personal Relationships Sexuality and Sexual Health Policy (Word, 84.5kb) 87kb Customer-Personal-Relationships-Sexuality-and-Sexual-Health-Policy_20200424.docx

 

Download: Customer Related Plans Policy (Word, 124.5kb) 128kb Customer-Related-Plans-Policy_201911.docx

 

Download: Disability Workers Exclusion Scheme Policy (Word, 75.5kb) 78kb Disability-Workers-Exclusion-Scheme-Policy_201911.docx

 

Download: Diversity Policy (Word, 137.2kb) 141kb Diversity-Policy_20200424.docx

 

Download: Guardianship Administration Decision Making and Consent Policy (PDF, 84.7kb) 87kb Guardianship-Administration-Decision-Making-and-Consent-Policy_201911.docx

 

Download: Human Rights Policy (Word, 85.4kb) 88kb Human-Rights-Policy_20200424.docx

 

Download: Management of Customer Incidents Policy (Word, 80.4kb) 83kb Management-of-Customer-Incidents-Policy_200520.docx

 

Download: Preventing and Responding to Abuse and Neglect (Word, 109.6kb) 113kb Preventing-and-Responding-to-Abuse-and-Neglect-Statement-of-Intent_201911.docx

 

Download: Privacy Policy (Word, 157.5kb) 162kb Privacy-Policy_20200424.docx

 

Download: Privacy Statement (Word, 106kb) 106kb Privacy-Statement.docx

 

Download: Open Disclosure Policy (Word, 141.3kb) 145kb Open-Disclosure-Policy_20200424.docx

 

Download: Positive Behaviour Support and Restrictive Practices Policy (Word, 82.1kb) 84kb Positive-Behaviour-Support-and-Restrictive-Practices-Policy_201911_2.docx

 

Download: Quality and Customer Empowerment Policy (Word, 80.8kb) 83kb Quality-and-Customer-Empowerment-Policy_20200424.docx

 

Download: Recognising and Responding to Changing Support Needs Policy (Word, 74.7kb) 77kb Recognising-and-Responding-to-Changing-Suppport-Needs-Policy_201911.docx

Staff employment & conduct policies

 

Download: Code of Conduct Policy (Word, 74.5kb) 77kb Code-of-Conduct-Policy_201911.docx

 

Download: Disqualified Carer Check Policy (Word, 75.7KB) 82kb Disqualified-Carer-Check-Policy_201911.docx

 

Download: Police Record Check (Word, 99.2kb) 102kb Police-Record-Check-Policy_28042020.docx

 

Download: Prevention of Fraud and Corruption Policy (Word, 69.7kb) 72kb Prevention-of-Fraud-and-Corruption-Policy_201911.docx

 

Download: Employee Conduct - Customer Relationships and Sexual Behaviour (Word, 73kb) 75kb Employee-Conduct-Customer-Relationships-and-Sexual-Behaviour-Policy_201911.docx

 

Download: Whistleblower Policy (Word, 79.1kb) 81kb Whistleblower-policy_1908.docx

 

Download: Working with Children Check Policy (Word, 80.2kb) 83kb Working-with-Children-Check-Policy_201911.docx

Business operations policies

 

Download: NDIS and Managing Conflict of Interest Policy (Word, 80.3kb) 83kb NDIS-and-Managing-Conflict-of-Interest-Policy_20200427.docx

 

Download: Accounts Receivable Policy (Word, 69.7kb) 72kb Accounts-Receivable-Policy_200520.docx

 

Download: Compliance Policy (Word, 140.9kb) 145kb Compliance-Policy_20200424.docx

 

Download: Customer Funds Policy (Word, 106.5kb) 110kb Customer-Funds-Policy_201911.docx

 

Download: Customer Valuables Policy (Word, 106.7kb) 110kb Customer-Valuables-Policy_201911.docx

 

Download: Research Policy (Word, 117.1kb) 120kb Research-Policy_200520.docx

 

Download: Residential Charges Policy (Word, 121.6kb) 125kb Residential-Charges-Policy_20200326.docx

 

Download: Risk Management Policy (Word, 173.7kb) 178kb Risk-Management-Policy_20200424.docx

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