At Yooralla, we are committed to providing safety, quality and wellbeing to every person who uses our services.

Yooralla has a comprehensive set of policies established to uphold the wellbeing and safeguards of people with disability.

Customer wellbeing & safeguards policies


Download: Child Safety Policy (Word, 128.6kb) 132kb Child-Safety-Policy_0119.docx


Download: Choice and Advocacy Policy (Word, 134kb) 137kb Choice-and-Advocacy-Policy.docx


Download: Clinical Governance Policy (Word, 118.9kb) 122kb Clinical-Governance-Policy_190926.docx


Download: Customer Charter of Rights and Responsibilities (Word, 56kb) 57kb Customer-Charter-of-Rights-and-Responsibilities-A4.docx


Download: Customer Charter of Rights and Responsibilities - Easy English (Word, 3MB) 3197kb Customer-Charter-of-Rights-and-Responsibilities-Easy-English.docx


Download: Customer Engagement and Participation Policy (Word, 67.1kb) 70kb Customer-Engagement-and-Participation-Policy.docx


Download: Customer Feedback and Complaints Policy (Word, 213.1kb) 220kb Customer-Feedback-and-Complaints-Policy.docx


Download: Customer Personal Relationships Sexuality and Sexual Health Policy (Word, 130kb) 134kb Customer-Personal-Relationships-Sexuality-and-Sexual-Health-Policy.docx


Download: Customer Related Plans Policy (Word, 121.9kb) 128kb Customer-Related-Plans-Policy.docx


Download: Disability Workers Exclusion Scheme Policy (Word, 74kb) 76kb Disability-Workers-Exclusion-Scheme-Policy_0119.docx


Download: Diversity Policy (Word, 116.1kb) 119kb Diversity-Policy_0119.docx


Download: Guardianship Administration Decision Making and Consent Policy (PDF, 83.7kb) 86kb Guardianship-Administration-Decision-Making-and-Consent-Policy_0119.docx


Download: Human Rights Policy (Word, 132.8kb) 137kb Human-Rights-Policy_20190325.docx


Download: Management of Customer Incidents Policy (Word, 82kb) 84kb Management-of-Customer-Incidents-Policy.docx


Download: Preventing and Responding to Abuse and Neglect (Word, 54.9kb) 57kb Preventing-and-Responding-to-Abuse-and-Neglect_20190211_.docx


Download: Privacy Policy (Word, 97kb) 93kb Privacy-Policy.docx


Download: Privacy Statement (Word, 106kb) 106kb Privacy-Statement.docx


Download: Open Disclosure Policy (Word, 86.9kb) 91kb Open-Disclosure-Policy.docx


Download: Positive Behaviour Support and Restrictive Interventions Policy (Word, 82.1kb) 85kb Positive-Behaviour-Support-and-Restrictive-Interventions-Policy_0119.docx


Download: Quality and Customer Empowerment Policy (Word, 72.4kb) 75kb Quality-and-Customer-Empowerment-Policy_0119.docx


Download: Recognising and Responding to Changing Support Needs Policy (Word, 73.5kb) 75kb Recognising-and-Responding-to-Changing-Suppport-Needs-Policy.docx

Staff employment & conduct policies


Download: Code of Conduct Policy (Word, 74.7kb) 76kb Code-of-Conduct-Policy_190926.docx


Download: Disqualified Carer Check Policy (Word, 75.7KB) 80kb Disqualified-Carer-Check-Policy.docx


Download: Police Record Check (Word, 123.8kb) 128kb Police-Record-Check-Policy.docx


Download: Prevention of Fraud and Corruption Policy (Word, 125.7kb) 129kb Prevention-of-Fraud-and-Corruption-Policy_0119.docx


Download: Employee Conduct - Customer Relationships and Sexual Behaviour (Word, 77kb) 75kb Employee-Conduct-Customer-Relationships-and-Sexual-Behaviour-Policy.docx


Download: Whistleblower Policy (Word, 79.1kb) 81kb Whistleblower-policy_1908.docx


Download: Working with Children Check Policy (Word, 79.2kb) 82kb Working-with-Children-Check-Policy_0119.docx

Business operations policies


Download: NDIS and Managing Conflict of Interest Policy (WORD, 73.6kb) 76kb NDIS-and-Managing-Conflict-of-Interest-Policy_0119.docx


Download: Accounts Receivable Policy (Word, 69kb) 71kb Accounts-Receivable-Policy_201910.docx


Download: Compliance Policy (Word, 73.4kb) 75kb Compliance-Policy.docx


Download: Customer Funds Policy (Word, 108.2kb) 111kb Customer-Funds-Policy.docx


Download: Customer Valuables Policy (Word, 105.6kb) 109kb Customer-Valuables.docx


Download: Research Policy (Word, 118.4kb) 125kb Research-Policy.docx


Download: Residential Charges Policy (Word, 108.8kb) 112kb Residential-Charges-Policy.docx


Download: Risk Management Policy (Word, 174.5kb) 122kb Risk-Management-Policy.docx

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