Feedback

We welcome all types of feedback from our customers, their families and staff about their experiences with Yooralla.

Feedback may include:

  • Compliments: These are things that you think we’re doing well or may be recognition of a person who has helped you. By telling us what you like, we can aim to continue to do these things and provide feedback to staff.
  • Suggestions: Your ideas on how we can improve things or do things better can help us to improve our services and ensure they meet your needs and wants.
  • Complaints: We want to know when you’re not happy about an experience you’ve had with Yooralla. A complaint can be about a person, a service or something you have experienced. We will respond to any complaints received within three working days.

How you can provide feedback to Yooralla?

In person

  • Speak to your Yooralla site manager, service delivery officer or support worker.

By phone

Online

Email

Post

  • Complete the Your Yooralla experience feedback form. Hard copies are available at Yooralla service sites or you can download a copy from below.
  • Complete an easy English feedback form. Hard copies are available at all Yooralla sites or you can download a copy below.
  • Fill out the ‘contact me’ slip, available at all Yooralla sites, and return to Yooralla in the reply paid envelope provided.

Your Yooralla Experience Forms

 

Download: Your Yooralla Experience (PDF, 113kb) 117kb Your-Yooralla-Experience-PDF,-113kb.pdf

 

Download: Your Yooralla experience_Accessible (Word, 56kb) 54kb Your-Yooralla-experience_Accessible-Word,-56kb.docx

Other agencies that can help if you have a complaint

If you are not happy with our response you can escalate your complaint to an external agency. Read more about the external agencies that can support you.

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