Safeguarding people with disability
At Yooralla, we are committed to providing safe, quality services to every person we support
We seek to ensure the human rights of all people with disability who use our services are upheld in accordance with the United Nations Convention on the Rights of Persons with Disabilities.
Our values are at the centre of everything we do. As such, we apply our customer-focus, courage, authenticity, accountability, respect and passion to upholding safeguards for our customers.
Yooralla has been on a journey of continuous change and improvement. We have undertaken an extensive program of reform to embed a safeguards and human rights framework to better protect the rights and well-being of customers from abuse, harm and neglect.
- Yooralla continues to support customers to advocate for themselves through Yooralla’s customer rights and empowerment team.
- We have comprehensive complaints and customer feedback reporting, in order to improve service delivery and to prevent and reduce incidents of abuse.
- We continue to embed a safeguards and human rights framework through Yooralla's policies and staff safeguards training.
- We will actively participate in the Royal Commission.