Customer Rights and Empowerment Team

Yooralla’s Customer Rights and Empowerment team are focused on supporting Yooralla’s customers who are looking for support to:

  • solve a problem
  • speak up about a topic concerning them, including about something at Yooralla
  • be more empowered
  • engage in advocacy, including with their NDIS supports, and
  • explore new opportunities.

All conversations that customers have with the Customer Rights and Empowerment team are private and confidential.

The team also supports Yooralla staff who have questions about upholding customers’ rights. In some cases, the team works with a customer’s family and their support network to effect change.

Read how Yooralla's Customer Rights and Empowerment team have supported our customers – in this case, how the team enabled Mark to follow his life-long dream to become a volunteer.

 

Download: Customer Rights and Empowerment Flyer (PDF, 215KB) 221kb Customer-Rights-and-Empowerment_EE-flyer-April-2019.pdf

 

Download: Customer Rights and Empowerment Poster (PDF, 85KB) 83kb CRE-poster.pdf

Contact Us

Phone: 03 9666 4500
Email: cre@yooralla.com.au

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