We are committed to ensuring the safety of our customers, employees and community.


Yooralla's Response

Yooralla’s Emergency Team has executed a comprehensive response to the pandemic which continues to support our customers and staff over this time. We continue to monitor the situation daily and execute our Pandemic Response Plan to facilitate a safe environment for our customers and staff.

We are following the advice from the World Health Organisation, Australian Federal Government and the Victorian Department of Health and Human Services (DHHS). This includes implementing DHHS’s guidance for coronavirus (COVID-19) planning in the community services sector and meeting the official Australian Government COVID-19 guidelines.

On 22 June Yooralla commenced a phased resumption of services which had been suspended for  health and safety reasons during the pandemic. We are continually monitoring the changes in Government restrictions and adjusting how we continue to support Yooralla’s customers and staff in accordance with these guidelines.

Current Victorian DHHS restrictions – as at 8 July 2020:

A State of Emergency was declared in Victoria on 16 March 2020 to manage COVID-19, currently active to 29 July 2020. This provides the Chief Health Officer with additional powers to issue directions to help contain the spread of COVID-19 and keep Victorians safe. As part of this, Victorians have been directed to stay at home to help slow the spread of COVID-19.

In line with advice from the Victorian Chief Health Officer, the Victorian Government has announced that metropolitan Melbourne and Mitchell Shire will return to Stage 3 Stay at Home restrictions from 11.59pm on Wednesday 8 July 2020.

If you live in one of these areas, there will once again only be four reasons to leave your home:

  • Shopping for food and supplies
  • Medical care and caregiving
  • Exercise and recreation
  • Study and work – if you can’t do it from home

If you live outside metropolitan Melbourne and Mitchell Shire, there are only three reasons to enter these areas:  shopping for food and supplies, medical care and caregiving, and study or work – if you can’t do it from home.


The Victorian Government has updated the Care Facilities Directions as of 2 June 2020 in accordance with the extension of the declared state of emergency. These Care Facilities Directions also apply to disability residential accommodation.

  • Residential customers can have up to two visits per day provided that the total duration of visits is no longer than two (2) hours and the total number of visitors is not more than two (2).

All Visitors will continue to be subject to house entry screening:

  • COVID-19 risk assessment questions are asked, and visitors may be denied entry
  • Temperature checks and if 37.5C or higher, their entry to the house will be declined
  • Required to sign in upon entry to the house
  • Asked to hand sanitise prior to moving through the house
  • Required to maintain 1.5 metre physical distancing at all times
  • Visitor screening will also apply to external support workers and therapists.

Up to date information on how this impacts on Yooralla’s customers and services can be found on the following pages.

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