Frequently asked questions

If you have NDIS questions that are not covered by the following frequently asked questions, please contact our Community Engagement Team or book in for a free one-on-one discussion.

What is the National Disability Insurance Scheme?

What is the National Disability Insurance Scheme (NDIS)?

The National Disability Insurance Scheme (NDIS) is designed to empower people with disability to work towards achievements, to identify the disability related support they need to meet their goals, to choose where they would like to buy their supports and provide support to carers. Find out more about the NDIS and what it means for you and your child.

Who does the NDIS support?

The NDIS supports:

  • people with a permanent disability and children with developmental delay; their family and carers, by funding reasonable and necessary support for each person’s unique needs
  • all Australians, by providing a safety net for anyone who acquires a disability in the future.
What services and support can children access under the NDIS?

The NDIS will provide funding for ‘reasonable and necessary’ support, services and equipment to assist a child to achieve their goals.

When is the NDIS coming to our area?

The NDIS is being rolled out across Victoria until 2019.

Find out when the NDIS is coming to your area.

Is the NDIS means tested?

No, the funding under the NDIS is not means tested. Support is related to a child’s disability and the supports they need, not their parents’ capacity to pay for support.

I am a carer of a child with disability what does the NDIS mean for me? 

The NDIS acknowledges that families and carers need support, so the child with disability has the support they require so that family and carers can live their lives.

This may mean:

  • additional support at times when family or carers are at work
  • ‘respite’ for the child, where they can undertake activities independently of family
  • building capacity to ensure the child’s needs reduce over time, or
  • provision of equipment or technology that increases independence and reduces reliance on others.

NDIS plans focus on the whole of life support a person requires, this includes maximising outcomes for the child, their family and carers.

What does the NDIS fund?

Are there set package amounts for NDIS plans? 

No, there are not set package amounts. A NDIS plan aims to give your child the supports they need to be as independent as possible, reducing their need for support over time. The cost of the package is determined only by what is included in it. This might change each time you plan for your child.

What does the NDIS fund? 

The NDIS funds the reasonable and necessary disability related support that participants require to meet their needs and achieve their goals.

Examples of the types of things that the NDIS funds for children can be found in Yooralla’s free guide to the NDIS for your child.

What does 'reasonable and necessary' support mean?

The NDIS will fund ‘reasonable and necessary’ supports needed to meet your child's needs and achieve their goals.

What doesn't the NDIS fund? 

The NDIS doesn’t cover support that isn’t related to your child’s disability or is an everyday living expense. It also doesn’t replace funding that is more appropriate from other sources such as education, health or transport. These supports will continue to be funded as they are now.

Will my child get the same level of support as they get now once they get the NDIS? 

A NDIS plan is based on goals, and supports will only be funded if they are reasonable and necessary supports that will help your child meet these goals.  

To make the most of your child’s NDIS planning meeting, it’s important to get prepared for their planning meeting. In particular, understanding what your child receives now and any additional supports they might need.

Yooralla has an activity planner in our free guide to the NDIS for your child that you can use to help you to write down all the things you want included in your child’s NDIS plan.

Does the NDIS fund education? 

The NDIS won’t fund support that duplicates other support already funded by a mainstream service, such as the education system.

For school-age children, the NDIS will fund support that enables a child to go to school. However the NDIS won’t fund teachers or a standard classroom computer.

The NDIS won’t fund inclusion support (extra assistance) for kindergartens, childcare services, outside school hours programs – or modifications to these buildings – because these are the responsibility of the early childhood education system.

Does the NDIS fund medication? 

Medication is not usually funded in NDIS plans. Medication falls under the responsibility of the health system and therefore would not be an NDIS funded item.

Does the NDIS fund transport?

Make sure that you think about your child’s transport support needs when you prepare for their NDIS planning meeting.

The NDIS does not fund everyday expenses such as public transport (e.g. Myki).

Does the NDIS fund equipment?

Yes, as long as the equipment is a reasonable and necessary support to help your child achieve their NDIS goals.  

Assessment to identify the appropriate equipment or technology, writing reports and prescriptions, the equipment purchase itself and fitting of equipment when delivered may all be funded by the NDIS.

You will also need to consider repairs and maintenance of the equipment your child uses, and whether people working with them will require special training to use the equipment or technology.

The aids and equipment planner in Yooralla’s free guide to the NDIS for your child can help you work out your child’s equipment needs before your planning meeting.

Does the NDIS fund respite?

Depending on your child’s goals, under the NDIS, temporary supports that are different from usual arrangements, such as respite, may be funded under ‘short-term accommodation’ which is a core support. This may include short stays in a group facility (short-term accommodation) or additional in-home support.

Find out more about how Yooralla can support you and your child through our respite service.

How and when can my child access the NDIS?

How can my child access the NDIS when their ECIS funding stops?

If your child currently receives ECIS funding, there is a good chance they will meet NDIS requirements for eligibility – a NDIS Early Childhood Partner (ECP) will contact you when (or before) the NDIS rollout starts in your child’s area. However, not all children who receive ECIS will transition to the NDIS automatically – a child could be deemed ineligible for a number of reasons. If your child receives ECIS funding now, but lives in an area where the NDIS is not yet available, you can apply for the NDIS via an access request form.


If your child has received ECIS support in the past but no longer receives it, they may not automatically transition to the NDIS – they may not be known to the NDIS. In this case, we recommend that you contact the Early Childhood Partner in your area to discuss the best options to support your child.

Find out more about what to do when ECIS funding stops.

Is my child eligible for the NDIS?

Eligibility for the NDIS depends on where your child lives and the nature of their disability.

Download Yooralla’s Free guide to the NDIS for your child for everything you need to know about NDIS access, eligibility and preparation for planning for your child.

How do I find out if my child is eligible?

There are different ways children will access the NDIS, depending on factors such as their age and needs.

More information regarding eligibility and access to the NDIS for children can be found in Yooralla's free guide to the NDIS for your child.

My child lives between two parents houses, when will they be able to get the NDIS?

Your child will receive the NDIS when it arrives in the area of your child’s principal place of residence.

Find out when the NDIS is coming to your child’s area

How does NDIS planning work?

What is a NDIS plan? 

Your child’s NDIS plan is a document that is based on your child’s goals and describes the disability related services and support that will help them to achieve those goals. It describes the funded supports your child will receive from the NDIS.

To find out more about your child’s NDIS plan and the planning process, get Yooralla’s free guide to the NDIS for your child.

What should I do to prepare before my child's NDIS planning meeting?

To make the most of your child’s NDIS plan, you need to prepare for your child’s planning meeting.

To find out more about preparing for the NDIS, get Yooralla’s free guide to the NDIS for your child.

Does my child have to attend their NDIS planning meeting? 

No, your child doesn’t have to attend, however it is strongly recommended that they do so the planner can have a good understanding of the child they are developing the plan for.

Who are planners? 

Planners are staff nominated by the NDIS who work with you to identify your child’s goals and the supports they need to achieve them. Your planner may be a person who works for the NDIA, an Early Childhood Partner or a Local Area Coordinator.

A NDIS representative (Early Childhood Partner, Local Area Coordinator or NDIS Planner) will then work with you and your child to create an individualised NDIS plan.

They do this by asking questions about your child’s life.

What if I am not happy with my child's NDIS planner?

You have the right to provide feedback to the NDIA about your child’s planner, and if you do not feel comfortable with your child’s planner, you can ask for another person to work with you instead.

How can I get help to understand my child's NDIS plan or the planning process? 

Yooralla is holding one-on-one sessions to help you to understand what’s in your child’s NDIS plan.

You can also download Yooralla’s free guide to the NDIS for your child or contact our Community Engagement team for any further questions:

Phone: 03 9666 4500
Email: ndis.infohub@yooralla.com.au

Can I change my child's NDIS plan?

Yes, only if their (or your) needs or circumstances change significantly, you can ask to review your child’s plan earlier than the usual 12 month review period. Your child’s NDIS representative can help you through the process to request a change to your plan.

A significant change where you could contact the NDIS and ask for an early review might be if you need to go to hospital for a while, and won’t be at home to look after your child so alternative funded support is required.

What happens in a NDIS plan review? 

A NDIS plan generally runs for 12-months, so with about six weeks to go participants undertake a plan review process to work on their next NDIS plan.  

A representative from the NDIS, possibly the person who helped develop your child’s first NDIS plan (maybe an Early Childhood Partner or Local Area Coordinator) will contact you to start the plan review process, and development of your child’s second NDIS plan.

The plan review discussion may not be as long and detailed as the initial NDIS planning discussion. However, it’s still worth giving some thought before the review discussion as to how your child’s first NDIS plan has gone for them. Yooralla’s free guide to making the most of your next NDIS plan can help you to prepare for your NDIS review meeting.

Plan reviews may happen face-to-face or by phone.

Who can support me through my child's NDIS journey?

How can Yooralla support my child under the NDIS?

Yooralla can support you to prepare for your child's NDIS planning meeting, to help you to make the most of the NDIS for your child. We can also help you understand and implement your child’s NDIS plan once they receive it. Our Community Engagement team can answer your NDIS or Yooralla questions no matter what stage of the NDIS journey your child is at.

Yooralla can support your child’s NDIS goals with our wide range of tailored, flexible and quality services. We are a disability specialist and we know the NDIS – we have been supporting participants from the beginning of the NDIS. Find out more about how Yooralla can support your child’s NDIS goals.

What is a Local Area Coordinator? 

A Local Area Coordinator (LAC) is someone who will work with many NDIS participants (seven years and older) to confirm or assess their eligibility, undertake NDIS planning, and review supports in NDIS plans when they are reviewed.

Children under seven years of age will not have a LAC, they may have an Early Childhood partner.

Who are the Local Area Coordinators (LACs) in each area?

North east Melbourne, Hume Moreland and Bayside Peninsula

In north east Melbourne, Hume Moreland and Bayside Peninsula the Brotherhood of St Laurence is providing Local Area Coordinator (LAC) services. The Brotherhood of St Laurence supports people to access the NDIS or access community and mainstream services.
You can contact the Brotherhood of St Laurence NDIS team by phone, email or visiting one of their offices.

Phone: 1300 BSLNDIS (1300 275 634)
Email: ndis.info@bsl.org.au

Loddon

In the Loddon region, Intereach is providing Local Area Coordinator (LAC) services. Intereach supports people with disability in Campaspe, Central Goldfields, Greater Bendigo, Loddon, Macedon Ranges and Mount Alexander, to access the NDIS or access community and mainstream services.

You can contact the Intereach team by phone, email or visiting one of their offices.

Phone: 1300 968 140
Toll Free: 1300 488 226
Email: lac_loddon@intereach.com.au

Central Highlands, Ovens Murray, Wimmera South West, Barwon, Inner East Melbourne, Inner Gippsland and Outer East Melbourne

In Central Highlands, Ovens Murray, Wimmera South West, Barwon, Inner East Melbourne, inner Gippsland and Outer East Melbourne, Latrobe Community Health Service is providing Local Area Coordinator (LAC) services. Latrobe Community Health is supporting people with disability in these areas to access the NDIS or access community and mainstream services.

You can contact the Latrobe Community Health NDIS team by phone, email or visiting one of their offices.

Phone: 1800 242 696
Email: info@lchs.com.au

What do Early Childhood Partners (ECPs) do?

In order to deliver the NDIS Early Childhood Early Intervention (ECEI) approach, the NDIS has partnered with early childhood organisations. They are known as an Early Childhood Partner (ECP). The Early Childhood Partner is the point of contact for parents who feel their child has developmental delay or disability. They will discuss with you the most appropriate supports that will assist your child. The people who work for the Early Childhood Partners have specialist skills and experience in supporting children with developmental delay or disability, and may be allied health clinicians.

Who are the Early Childhood Partners (ECPs) in Victoria.

Who are the Early Childhood Partners (ECPs) in Victoria?

The Early Childhood Partners (ECPs) in Victoria are:

  • Barwon – Barwon Child, Youth and Family
  • Bayside Peninsula - Brotherhood of St Laurence
  • Central Highlands – Latrobe Community Health Service 
  • Hume Moreland – Brotherhood of St Laurence
  • Inner Eastern Melbourne – Link Health and Community
  • Inner Gippsland – Link Health and Community
  • Loddon – Intereach 
  • North Eastern Melbourne – Brotherhood of St Laurence
  • Outer Eastern Melbourne – Link Health and Community 
  • Ovens Murray: Merri Community Health Service 
  • Wimmera South West: Latrobe Community Health Service
Who can support my child through the NDIS planning process?

Before you get your child’s NDIS plan, we can help you to prepare for your child’s planning meeting in a one-on-one session.

You can also download Yooralla’s free guide to the NDIS for your child or contact our Community Engagement team for any further questions:

Phone: 03 9666 4500
Email:
ndis.infohub@yooralla.com.au

Who can support my child to use the funded supports in their NDIS plan? 

When you go through the planning process with the NDIS for your child, let the planner know if you need some support to implement your child’s plan.

There are three levels of Support Coordination that you may be funded for in a NDIS plan.

Yooralla can also support you when you get your NDIS plan. We are holding free one-on-one sessions to help you to understand what’s in your child’s NDIS plan and we have a free guide to implementing a NDIS plan.

How can Yooralla support my child under the NDIS? 

Yooralla can support your child’s NDIS goals with our wide range of tailored, flexible and quality services. We are a disability specialist and we know the NDIS – we have been supporting participants from the beginning of the NDIS. Find out more about how Yooralla can support your child’s NDIS goals.

What are the ways I can manage my child's NDIS plan?

What are the ways to manage the funds in my child's plan? 

Managing the funds in your child’s NDIS plan means how will the service providers and supports be paid - you’ll be asked how you want your child’s funds managed at your planning meeting. You can choose from:

  • self-managing
  • a financial intermediary
  • the NDIS (also known as Agency managed) or
  • a combination of the above options.
Can I self manage my child's NDIS plan? 

Yes, you can self-manage your child’s funding under the NDIS. This is a decision you need to make before your planning meeting, as the planner will ask you how you want your child’s plan managed.  

If you self-manage your child’s NDIS funds, you need to pay the service providers yourself, and keep your own records. The NDIS have resources that can help you to self-manage your child’s plan.

Can I directly employ staff for my child? 

If you self-manage your child’s NDIS funding you can employ anyone, even if they’re not a NDIS registered provider - but you need to ensure that you make arrangements for insurance and staff entitlements such as long service leave. 

If you choose a service provider who is not registered with the NDIS, you should ensure you are satisfied that they can offer an appropriate level of quality and safeguards.

There is information available from NDIS about how to self-manage a NDIS plan and there will be more information about how you can employ your own staff in the Quality and Safeguards framework which is being rolled out in Victoria in 2019.

What do I need to know about engaging service providers to deliver my child's NDIS supports?

Can I choose any service provider?

Yes, you can choose who delivers your child’s support and services under the NDIS – you have choice and control. However, you can only choose a non-NDIS registered provider if you are self-managing the funds in your child’s NDIS plan.

Many providers are NDIS registered. This means they have had to meet criteria set out by the NDIS, including business registration and insurance, and a commitment to meeting quality and safeguards standards.

Yooralla is a registered NDIS service provider. You can find other NDIS registered providers on the NDIS website

Why should I choose a NDIS registered provider?

If a service provider is a registered NDIS provider, this means they have signed up to the NDIS terms of business and national quality and safeguards standards.

Yooralla is a NDIS registered service provider.

NDIS registered providers also have to comply with a number of laws, guidelines, policies and service standards, which non-registered providers may not comply with.

The NDIS has a list of registered providers available on their website

How can I find appropriate providers in my child's area?

The NDIS has a list of registered providers available on their website

Can I use the same service providers I have now?

Yes, you can continue to use your current provider for all or some of the support in your NDIS plan, however you will need to set up a Service Agreement with your existing provider.

Find out what supports Yooralla can offer your child and family.

If you choose Yooralla, you can set up your child’s Yooralla supports under a NDIS plan by contacting us on 1800 966 725 or intake@yooralla.com.au.

What do I need to do if I want to continue using my child's existing service provider when they get their NDIS plan?

To continue with an existing service provider, you still need to contact your child’s provider to enter into a Service Agreement with them before their supports can commence with NDIS funding.

What if I don’t like the service provider that I choose – what can I do?

You can change service providers for your child during your plan.  You will need to check your Service Agreement to find out what notice period you need to provide.

If you choose to change providers, then you will be responsible for engaging an alternative provider. If your child is funded for Support Coordination in their plan, a Support Coordinator can help you do this.

What is a Service Agreement?

A Service Agreement is a contract between a NDIS participant and the service provider, which will outline how they will deliver the supports in your child’s NDIS plan.

How can I provide feedback and complaints about my child's NDIS experience?

What if I am not happy with what’s in my child’s NDIS plan?

It is important that you start to use your child’s NDIS plan even if you are not 100% happy with it, and then go through the review process at the same time.

This is because any existing funding your child has stops from the date your NDIS plan is approved.

If you are not happy with your child’s approved NDIS plan, you can discuss your concerns with your NDIS representative.

You can also go through a review process with the NDIS. This process is outlined in your child’s plan cover letter. You can also find out more about the NDIS internal reviews process here.

If you are still not happy following the NDIS internal reviews process, you can appeal to the Administrative Appeals Tribunal.

What if I am not happy with the NDIA, my child's plan or their planner? 

If you are not happy with the service or support provided by the NDIA, or with your child’s plan or planner, you should firstly follow the NDIA’s complaints process.

The NDIA complaints procedure states that you will be called about your complaint within two business days and that it aims to resolve all complaints within 21 days. If you are still unhappy with the outcome of the complaints process, you can contact the Commonwealth Ombudsman.

You can also contact the Disability Services Commissioner if you have a complaint about your child’s plan or planner.

What if I am not happy with the service or supports my child receives from service providers through their NDIS plan? 

If you are unhappy with the service your child has received for supports funded in their NDIS plan, the first step is to follow the relevant provider’s feedback and complaints processes.  

If your child’s service provider is Yooralla, find out how to provide feedback or lodge a complaint to Yooralla.

If you are unhappy with the outcome of the discussion with your child’s service provider, you can take your complaint to a number of different external agencies, such as the Disability Services Commissioner.

You can also choose to go directly to the Disability Services Commissioner, or another relevant external agency first.

Contact us

If you have NDIS questions that are not covered by these frequently asked questions, please contact Yooralla’s Community Engagement team or book in for a free one-on-one discussion:

Phone: 03 9666 4500
Email: ndis.infohub@yooralla.com.au

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