I have my child's NDIS plan, what do I do now?

Understanding your child's NDIS plan

Depending on your child's goals, there may be different types of funding in their NDIS plan. Types of funding can include:

  • Core funding – funding that covers your child’s functional support needs for daily living and participation, and to access community supports and activities.
  • Capital funding – funding that covers the purchase of one-off items such as equipment, technology or modifications.
  • Capacity funding – funding that supports skill building, training, learning, capacity building, improving health and wellbeing, and support coordination.

A ‘stated’ support is a support which must be purchased as described in your child’s NDIS plan, and can’t be swapped for other supports (e.g. Support Coordination).

Where a support area in a NDIS plan states “funding may be used flexibly between these supports,” there is some flexibility with how the support area’s funding is used.

What if I'm not happy with my child’s plan?

When you receive your child’s plan it is important that you review it very carefully to make sure it has all of the support your child needs to meet their goals. If you are not happy with the plan, you can discuss your concerns with your NDIS representative. You can also go through a review process with the NDIS. This process is outlined in your child’s plan cover letter.

It is important that you start to use your child’s plan even if you are not 100% happy with it, and then go through the review process at the same time.

How do I implement my child’s NDIS plan?

After your child’s NDIS planning meeting, there are a number of steps you need to go through before your child can start to use their NDIS supports.

  1. Receive your child’s approved plan
  2. Go online to view your child’s plan at the NDIS participant portal
  3. Speak with your child’s relevant NDIS representative to help you start using your plan
  4. Connect with service providers to deliver your child’s NDIS supports
  5. Your child’s NDIS plan is underway.

For more information on implementing your child’s NDIS plan, get Yooralla’s free guide to the NDIS for your child.

Choosing service providers

Once you have your child’s plan, and you have set yourself up in the myplace portal, you can start contacting service providers to set up your services.

If you want to continue using your existing service provider, you will still need to let your service provider know that you have an approved NDIS plan, so they can set up a Service Agreement for you. The Service Agreement will ensure that the service provider is able to provide your child with supports. Without the Service Agreement, there may not be continuity of service for your child.

Find out what supports Yooralla can offer your child and family.

If you choose Yooralla, you can set up your child’s Yooralla supports under a NDIS plan by contacting us on 1800 966 725 or intake@yooralla.com.au.

How do I connect with service providers?

Once you have your child’s plan, and you have set yourself up in the myplace portal, you can start contacting service providers to set up your services.

You need to speak with service providers to talk about the services your child needs. It will benefit you if you share your child’s NDIS plan with your service providers so they have more detailed background on their goals and support needs. 

However, you don’t have to provide your service provider with your child’s NDIS plan if you don’t want to.

What is a Service Agreement?

A Service Agreement is a contract between you and the service provider, which will outline how they will deliver the supports in your child’s NDIS plan.

You need to sign and return a Service Agreement to your chosen service provider/s for your child’s supports to begin.

You can choose one service provider to deliver all of your child’s supports, or different providers for each of your supports. Yooralla is able to provide many types of supports, and this can be covered in one Service Agreement.


For NDIS enquiries or to purchase services using NDIS funding, please contact us:

Phone: 1800 966 725
Email: intake@yooralla.com.au

To find out more about  the NDIS, please contact our Community Engagement team:

Phone: 03 9666 4500

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