Five things to look for in a disability service provider

Posted on 16 May 2017 by Yooralla

Once you get your National Disability insurance Scheme (NDIS) plan, you will need to decide who you want to deliver the funded supports in your plan.

You get to decide what support you will access and who you will purchase your supports from. With the NDIS you have choice and control over how you spend your funds to achieve your goals.

When you are looking for service providers to help you implement your NDIS plan, there are some key factors you can use to guide your decision making.

1. Does the provider understand the NDIS, and what can they do to help you navigate the NDIS process?

The NDIS is a big change for everybody, and some service providers have a better understanding of it than others. Choose a service provider who has extensive information on NDIS and who is responsive to your questions. Some providers may also be able to meet with you to help you prepare for your NDIS planning meeting, so you can get the best out of your meeting.

2. Easy to understand Service Agreements

A Service Agreement is a document that helps explain how the service provider will support you to use the supports in your NDIS plan. If your service provider gives you an easy to understand Service Agreement, this will help you to understand:

  • what supports will be provided, what they cost, and how they will be paid for
  • any agreed terms and conditions.

3. Do they specialise in disability support?

Not all NDIS providers specialise in disability services for children and adults and their families and carers, and some providers can only deliver certain types of support. You can choose to receive all your supports through the one service provider, or you can use different service providers for each support. You will just need a Service Agreement for each provider you choose.

Whatever you choose to do, make sure you’re confident that the providers you choose understand your needs.

4. Can they tailor their supports to help you meet your goals?

Ideally, you want to choose a service provider who can tailor their supports to your specific needs, and who will listen to you and understand your goals, and work with you to help you achieve them.

5. Do they have a strong commitment to, and policies, to ensure quality and safeguards?

If the service provider is a registered NDIS provider, this means they have signed up to the NDIS terms of business and the national quality and safeguards.

You can only select providers who are not NDIS registered if you are self-managing your plan. If you do choose a non-NDIS registered provider, make sure you are satisfied that they can offer you an appropriate level of quality and safeguards.

NDIS registered providers also have to comply with a number of laws, guidelines, policies and service standards, which non-registered providers may not comply with.

Just received your NDIS Plan and looking for a service provider?

Yooralla ticks all the boxes above. We are a not-for-profit disability specialist with almost 100 years of experience in providing disability supports. We provide flexible services tailored to suit the individual. We also provide specialist supports for people with high and complex needs, and we are specialists in children’s early intervention supports. Contact Yooralla on 1800 966 725 or on

Read more about Yooralla’s services.

Need to know what to do to implement your NDIS plan?

Yooralla’s step-by-step guide on how to implement your NDIS plan is designed to help people with disability and their carers to get their NDIS plan underway and start receiving their supports.  

Get Yooralla’s free guide on how to implement your NDIS plan

If you're still stuck on what to do once you get your NDIS plan, you can speak to Yooralla's Community Engagement Team. They can help answer your questions about the NDIS, and explain what you need to do to implement your plan and start receiving your supports.

Contact Yooralla's Community Engagement team on 03 9666 4500 or on

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