What should I expect in a NDIS Service Agreement?

Posted on 05 December 2017 by Yooralla

Once you’ve received your approved NDIS plan and chosen your preferred service provider/s, you need to sign a Service Agreement (a contract) with each provider you choose, to ensure your supports continue under the NDIS.

You need to sign a Service Agreement even if you want to continue using your existing service provider.

Service Agreements will vary between different providers, however here are key headings you may find in a Service Agreement:

  • your details
  • service provider details
  • what supports will be provided
  • what happens if you require additional supports
  • schedule of supports – what the service provider will provide and what it costs
  • agreement for the service provider to make service bookings for you
  • what the service provider agrees to
  • what the service provider will ask of you, or your authorised representative (i.e. if you can’t make an appointment)
  • cancellation or change of a support
  • reviews of your support arrangements
  • how to end the agreement
  • your contact person at the service provider
  • how will your supports be paid for
  • out-of-pocket charges associated with your supports, and
  • signatures of you and the service provider.

If there is anything you don’t understand about your Service Agreement, contact your service provider.

Got your NDIS plan and want to know what you need to do next?

Yooralla’s free guide to Implement your NDIS plan has information on Service Agreements and all the key steps involved in implementing your NDIS plan; as well as how Yooralla can support you with our quality, flexible services.

Yooralla is a disability specialist with almost 100 years’ experience providing disability supports to Victorians.


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