You’ve got your NDIS plan, what now?

Posted on 21 May 2020 by Yooralla

So you’ve had your National Disability Insurance Scheme (NDIS) planning meeting? You might be thinking, what do I need to do now?

After your NDIS planning meeting you will receive your approved NDIS plan in the mail or by email. There are a few things you need to do before you can start using your plan:

1. Read and understand your plan

Read your plan and understand your supports. Your plan starts (and is considered active) from the date the plan is approved – this date is listed on the front page of your plan. It is important that you start using it as soon as you receive it.The reason for this is that your existing funding will cease once your NDIS plan is approved.

2. Go online to view and manage your plan

The next step is to go online and visit your NDIS participant portal, ‘myplace’, which is a secure website where you can view and manage your plan. The letter you receive with your plan will also include an activation code to access ‘myplace’. To access the portal you first need a myGov account, and you then link to myplace. You should do this as soon as possible, as your activation code will expire within about 10 days. If you haven’t used the code within the required time, you will need to contact your planner.

3. Speak with the person who will help you to start using your plan

If your planner is a LAC, they can assist you to find providers, access the myplace portal and commence using your plan. If your planner is the NDIA, then a Support Coordinator will contact you shortly after you receive your plan to support you to access the myplace portal, source service providers and get agreements with them (Service Agreements), and to provide ongoing support about the NDIS.

4. Connect with service providers to deliver your supports

Once you have your plan, and you have set yourself up in the portal, you can start contacting service providers to set up your services.

If you want to continue using your existing service provider, you will need to let them know that you have an approved NDIS plan, so they can set up a Service Agreement.

You can set up your Yooralla supports under an NDIS plan by contacting Yooralla Connect on 9666 4500 or on

5. Enter into Service Agreements with service providers

Once you have chosen a provider, you will sign a Service Agreement with them, which outlines how your support will be delivered. Once you’ve signed a Service Agreement, you can start receiving your NDIS supports.

If you currently use Yooralla’s services, if you want to continue with Yooralla for your NDIS supports, just let us know that you have an approved NDIS plan so we can set up a Service Agreement with you.

Need more advice or help?

Download our free NDIS guide: To make the most of the NDIS, you can download Yooralla’s free guide to help implement your NDIS plan.

Book a free one-on-one NDIS discussion: To discuss your individual circumstances and better understand the NDIS, book in for a free one-on-one NDIS discussion with Yooralla Connect.

Contact us: For more information or support email or contact us today.

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