Assistance animals in Victorian taxis

DATE: 12 January 2017

Assistance animals in Victorian taxis

Assistance animals are more than just pets. For many people, they are an extremely important part of their everyday lives. In order to help promote awareness around assistance animals and their rights regarding transportation, the Taxi Services Commissioner has developed a new campaign outlining legal requirements in Victoria.

​Assistance animals are more than just pets. For many people, they are an extremely important part of their everyday lives. In order to help promote awareness around assistance animals and their rights regarding transportation, the Taxi Services Commissioner has developed a new campaign outlining legal requirements in Victoria.

The Open Doors campaign aims to highlight the importance of assistance animals for people with disability in Victoria. Assistance animals give their owners a greater sense of freedom by helping them with their daily tasks and support hundreds of Victorians across the state to live full and independent lives.

Under the Disability Discrimination Act (1992), it is unlawful to discriminate against people who use an assistance animal. According to the legislation, animals do not need to be wearing identification, however a taxi driver has the right to ask for evidence that the animal is an authorised assistance animal.

It is a requirement that every assistance animal is clean and trained to be quiet, well-behaved and obedient. The owner of an assistance animal must have verbal of physical control of the animal at all times.

According to the Taxi Services Commissioner, refusal to carry an assistance animal is an offence under the current regulations and may result in penalties against a driver who is found to be in breach of these regulations.

If you or a customer you support would like to find out more about the Open Doors campaign, visit the Taxi Services Commissioner website or view the campaign video via YouTube.​

Stay informed on the NDIS!

Subscribe to our newsletter

Personal Details

Sign up to receive stories and updates

newsatyooralla_345x351_180418.jpg