New Complex Support Needs pathway

DATE: 20 November 2018

New Complex Support Needs pathway

A new pathway has been announced for those with Complex Support Needs.

The NDIA has announced the new Complex Support Needs Pathway for those living with disability that have many different challenges impacting on their lives, such as mental health issues, incarceration or homelessness.

This new pathway is a result of feedback from participants and providers, such as Yooralla, who worked with the NDIA to review participant pathway and expressed the challenges for customers with high & complex needs in the NDIS.

It is estimated that 10 to 15 per cent of NDIS participants may require complex support - with the possibility that participants needs may change over time.

The new pathway will have dedicated planning teams from the NDIA, with a network of specialised planners that have strong experience in high-level coordination and/or allied health experience.

A key feature of the new pathway will also include support coordinators to assist with the development of service plans and agreements– with a strong focus on maintaining a participants critical supports.

The new pathway will be progressively rolled out commencing in the Brimbank Melton and Western Melbourne areas of Moonee Valley, Maribyrnong, Hobsons Bay and Wyndham this week.

For more information, please visit

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