Six facts about Support Coordination

DATE: 13 November 2018

Six facts about Support Coordination

Heard about NDIS Support Coordination, but you’re not exactly sure what it involves?

Heard about NDIS Support Coordination, but you’re not exactly sure what it involves? Support Coordination may be funded under the ‘Capacity Building’ budget in a person’s NDIS plan. Support Coordination aims to build a person’s capacity so they reduce their reliance on funded supports.

Read on to find out more!

1.Support Coordination supports NDIS plan implementation

A Support Coordinator is a person who helps NDIS participants who are funded for Support Coordination, and their support network, to:

  • understand their NDIS plan
  • implement their NDIS plan
  • connect with service providers
  • enter into Service Agreements with providers
  • monitor NDIS plan outcomes and expenditure, and report back to the NDIA, and
  • support to prepare for the next NDIS plan

2. Support Coordinators are impartial

Support Coordinators may work for specific disability services providers; for example, Yooralla offers a Support Coordination service. A Support Coordinator supports NDIS participants to access the best service providers to meet their needs and wants – (sometimes, this could be the provider/s they currently use). The NDIS participant has ‘choice and control’ over who delivers their NDIS supports.

3. Not everyone gets funded for Support Coordination in their NDIS plan

Support Coordination supports people with implementing their NDIS plan. This could be people who:

  • have high and complex needs
  • need new accommodation arrangements
  • are going through a big life change, such as transitioning from secondary school to work or other education, or
  • have limited informal supports (such as a family member) who can help them to implement their NDIS plan.

For a person to get funding, the NDIA would need to determine that Support Coordination is a ‘reasonable and necessary’ support for them.

4. Support Coordination is not the same as Case Management

Case management is somewhat similar to Support Coordination in that it assists a person with disability to link with service providers, and to organise supports; as well as support in times of crisis.

Support Coordination is different to case management in that it is more about building a participant’s capacity. So it may involve the participant learning to implement their plan or supporting the participant to become more independent in managing their supports and engaging with providers.

5. Ideally, Support Coordination will mean you can become more independent with implementing and managing your own supports

Support Coordination is about capacity building, so it usually won’t be funded for a participant longer-term. The idea being that Support Coordination builds the capacity of the NDIS participant (and/or their support person); by giving them the confidence, knowledge and skills they need to manage their NDIS supports independently in the future.

6. You may need to make a case to get Support Coordination funded in your NDIS plan

If you think you need Support Coordination funding in your NDIS plan, you should tell your NDIS planner or Local Area Coordinator at your NDIS planning meeting:

  • that you need Support Coordination, and
  • why you need it.

If the NDIA agrees that you need Support Coordination and that it’s reasonable and necessary for you, you will receive funding for it in your NDIS plan.

Contact Yooralla’s Community Engagement team if you have any questions about the NDIS or Support Coordination

Yooralla can support you with implementing your NDIS plan or with questions about Support Coordination. You can book a free one-on-one discussion to talk about your particular circumstances and get your questions answered. These meetings can also be used to help you to prepare for your planning meeting. Don’t forget our free guides which can help you no matter what stage of the NDIS you’re at. You can also get in touch with our knowledgeable Community Engagement team for a chat.

To find out more about Yooralla’s Support Coordination service, visit Yooralla’s website.

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