Why use a registered service provider?

DATE: 10 June 2021

Why use a registered service provider?

When choosing who will deliver your funded supports, you have the option of choosing between service providers - some who have been registered by the National Disability Insurance Agency (NDIA) and some who have not.

Once you have received your National Disability Insurance Scheme (NDIS) plan, you will need to decide what service provider/s you want to deliver your funded supports.

Service providers can apply to be registered by the National Disability Insurance Agency (NDIA). However, it is not mandatory to do so to offer supports under the NDIS.

Can I use a non-registered service provider?

You are only able to select providers who are not NDIS registered service providers if you are self-managing your NDIS plan.

If you are managing your plan with the help of a Support Coordinator or LAC, all service providers selected to deliver supports must be registered by the NDIA.

If you choose a service provider who is not registered with the NDIS, you should ensure you are satisfied that they can offer an appropriate level of quality and safeguards.

Why should I choose a registered service provider?

Service providers who are registered with the NDIA have met requirements regarding qualifications, approvals, experience and capacity for the approved supports.

The NDIS Quality and Safeguarding Framework provides a nationally consistent approach to help empower and support NDIS participants to exercise choice and control, while ensuring appropriate safeguards are in place, establishing the expectation that providers and their staff will deliver high quality supports.

By registering with the NDIA, a service provider is obligated to comply with a number of laws, guidelines, policies and service standards, which non-registered providers may not comply with.


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