What we do
At Yooralla, we are committed to providing safety, quality and wellbeing to every person who uses our services.
We seek to ensure the human rights of all people with disability who use our services are upheld in accordance with the United Nations Convention on the Rights of People with Disabilities (UNCRPD).
Below is some information for you, or the person you care for on how we uphold these standards and how you can seek assistance for any queries you have.
Feedback and Complaints
We welcome all types of feedback from our clients, their families and staff about their experiences with Yooralla. Feedback you might like to give include:
- Suggestions
- Complaints
- Compliments
Redress Scheme
Our redress policy serves as a cornerstone of our organisational culture, values and principles which reflect our commitment to zero tolerance to any form of abuse or serious harm.
Aboriginal and Torres Strait Islands People
Learn more about our commitment to supporting Aboriginal and Torres Strait Islands clients and find websites and resources that may be helpful to you.
Client Rights and Empowerment team
Our Client Rights and Empowerment team is focused on supporting clients who are looking for support to solve a problem, be more empowered and speak up about a topic concerning them, including about something at Yooralla.
Yooralla Partnership Advisory Committee (YCPAC)
Yooralla's Community Partnership Advisory Committee (YCPAC) meets five times a year to review various strategic and operational matters. It is comprised of clients, family representatives and carers.
Our Commitment to Child Safety
At Yooralla we ensure that children with a disability are safe and can participate equally. We empower and support children and involve them when making decisions, especially about matters that directly affect them.
Our Policies
We have a comprehensive set of policies established to uphold the wellbeing and safeguards of people with disability.
How we uphold safeguards
Our values are at the centre of everything we do. As such, we apply our customer-focus, courage, authenticity, accountability, respect and passion to upholding safeguards for our customers.
