Safeguarding people with disability
At Yooralla, we are committed to providing safe, quality services to every person we support
We seek to ensure the human rights of all people with disability who use our services are upheld in accordance with the United Nations Convention on the Rights of Persons with Disabilities.
Our values are at the centre of everything we do. As such, we apply our customer-focus, courage, authenticity, accountability, respect and passion to upholding safeguards for our customers.
Yooralla has been on a journey of continuous change and improvement. We have undertaken an extensive program of reform to embed a safeguards and human rights framework to better protect the rights and well-being of customers from abuse, harm and neglect.
The Customer rights and Empowerment Team
Yooralla’s Customer Rights and Empowerment team are focused on supporting Yooralla’s customers who are looking for support to:
- solve a problem
- speak up about a topic concerning them, including about something at Yooralla
- be more empowered
- engage in advocacy, including with their NDIS supports, and
- explore new opportunities.
All conversations that customers have with the Customer Rights and Empowerment team are private and confidential.
The team also supports Yooralla staff who have questions about upholding customers’ rights. In some cases, the team works with a customer’s family and their support network to effect change.
Contact the Customer Rights and Empowerment Team
All conversations that customers have with the Customer Rights and Empowerment team are private and confidential.
Feedback and complaints
Hannah O’Donnell
Lead Support, Customer Incidents & Feedback.
Email: feedback@yooralla.com.au
Phone: 03 9916 5869