Individualised Living Options (ILO)

What we provide

A new flexible way to live an independent life.

There are lots of choices with ILO. You can share your home with friends or housemates or live on your own with the support you need.

Individualised Living Options (ILO) have been introduced by the NDIA to let you, the participant, choose the home you live in and set up supports the way that best suit you. An ILO arrangement is about designing the supports that can allow you to live in a home environment of your choosing.

An ILO arrangement does not provide you with the house itself or assist with the cost of the home (eg. rent or mortgage) that you may wish to live in, but it does assist you to live the best life you want to lead.

Read more about the NDIS Individualised Living Options (ILO) Guidelines at

Individualised Living Options at Yooralla offers participants;

  • Greater flexibility, choice and control
  • A good alternative to Supported Independent Living (SIL) and group home living
  • A highly individualised customised support package for participants that will help you build a network of supports;
  • Having ILO funding in your plan will help you work out how you want to live, where you want to live and who you want to live with.

Staring the Individualised Living Options (ILO) process

There are 2 Stages to creating an Individualised Living Options (ILO) arrangement:

STAGE 1 – Exploration and Design

The Exploration and Design Stage is where you identify the Individualised Living Options (ILO) supports you want.

We’ll support you to work out where you want to live, who with, what support you’ll need, and who you want to provide that support. We will work with you to describe your vision for a great life and then design the type of living arrangements and supports you would need to make that a reality.

The Exploration and Design process can take between 3 – 12 months. At the end of the ILO stage, we will work together to submit an ILO Service Proposal to the NDIA.

The exploration and design stage can be specifically funded by NDIA in your plan through core supports. Alternatively, you are able to use capacity building support coordination funding to explore your home and living preferences, which may include ILO.

STAGE 2 – Supports (and Monitoring)

Once the Individualised Living Options (ILO) Service Proposal has been approved by the NDIA this will commence the supports stage of the ILO.

The Supports stage is to put the supports that were designed in the exploration and design stage in place. The support depends on how and where you want to live, and what supports you need. This could include things that the NDIS doesn’t fund, like the support you get from friends and family.

The Supports stage is totally individualised and based on your vision of a great life. Yooralla will arrange the supports, deliver any formal support and have the necessary processes in place to make sure you feel safe and in control at all times.

The sorts of supports we can offer include:

  • Finding suitable housing
  • Helping find flatmates if that’s the type of environment you want to live in
  • Helping you (and your family) transition into a new living environment
  • Problem solving together any issues that arise
  • Helping with any NDIA forms/applications and managing payments/invoicing
  • Supporting you to develop co-living arrangements

Multiple flexible living arrangements – What your living arrangements might look like

Living with Housemates

  • You can live in a home with one or more flatmates who provide an agreed level of support or companionship
  • Your NDIS plan funds can be used to subsidise rent/costs of flatmates
  • Support from flatmates can be supplemented by formal supports (e.g. paid Disability Support Worker (DSW)) plus informal supports (family, etc)
  • Own home or shared rental
  • Good opportunities for expanded social networks

Living alone

  • You can live in your own home
  • Funded package that has highly flexible, drop-in type support arrangements
  • Supplemented by informal supports (e.g. neighbour, family, friends)

Host arrangement

  • You live in the home of a non-related person or family (host)
  • Host provides in-home assistance, emotional support and a home-like environment for an agreed-level of reimbursement from your NDIS plan
  • Supplemented by formal supports

Living Together

  • Similar to co-resident model
  • Flatmates are previously known to you with an existing relationship (e.g. friends, relative)
  • May include more intimate relationships

See ILO in action, Learn about Ned's story on

Looking for new accommodation?

Looking for new accommodation?

Yooralla supports independence and choice with a range of accommodation options and can assist you, or someone you care for, in understanding accommodation in the NDIS and finding the right accommodation with the right level of service and support.

Why Choose Yooralla as your Individualised Living Options (ILO) provider?

  • We are experts in providing support coordination (and complex support coordination). This is an essential skill to properly explore your living preferences and design an ILO.
  • We are a large and experienced provider who can offer the full range of supports and services you might need in your ILO.
  • We are experienced providers of Supported Independent Living (SIL) in a wide range of settings – we will use this knowledge to help you design and implement the best ILO for you
  • Our promise to our clients is that your life will be “designed by you, supported by us, and achieved together”. Supporting participants to design and live a great life is at the core of our values.

Frequently Asked Questions

Is Individualised Living Options (ILO) right for you?


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