Policies
At Yooralla, we are committed to providing safety, quality and wellbeing to every person who uses our services.
Yooralla has a comprehensive set of policies established to uphold the wellbeing and safeguards of people with disability.
Your Privacy
Yooralla strongly believes that the right to privacy of people who use our services must be respected and we embrace the Australian Privacy Principles, the Information Privacy Principles, the Health Privacy Principles and the Commonwealth and Victorian information privacy laws.
Human Rights
Yooralla affirms the United Nations Convention on the Rights of Persons with Disabilities, the United Nations Convention on the Rights of the Children, the United Nations Convention on the Rights of Indigenous Peoples and the Victorian Charter of Human Rights and Responsibilities.
Client Feedback and Complaints policy
Yooralla welcomes and values all feedback because it tells us about people’s experiences of the services we provide. Feedback includes complaints, compliments and suggestions.